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1) What is C.S.I.?
Crime Scene Investigation
Customer Satisfaction Index
Customer Satellite Interface
2) What is MOP AND GLOW?
To "improve" a customers credit application
Repainting a car
Paint sealants
1) What is the_PENCIL?
An offer from the sales manager
A painting device used to hide small paint scratches
A tool used to check tire wear
1) What does KILLING BUGS mean?
To talk to as many customers as possible
Describes when a car is sold and gone
To intimidate the new salespeople
1) What is TRUNK MONEY?
Showing more money for the trade-in
Manufacture's rebate given directly to the dealer
A bonus hidden for the salesman to find during a
Walk-Around
1) What is an_UP?
A Customer
Switching a customer to a more expensive car
To be promoted in the sales department
1) What is a_MOOCH?
A salesman that steals their colleagues customers
A customer that is a "know it all"
A customer that only makes unrealistic offers
1) What is a_BUBBLE?
A purposely low price quote to get the customer to visit the dealership
A car with an extra commission
When a salesman is one car away from a bonus
